Delete your ClubTitan account
ClubTitan is the app and website clubs use to run their teams, payments and messages. ClubTitan is run by Dobl Ltd (company number 16739677). You can ask for your account and its data to be deleted in three ways, and you do not need the app to do it.
How to ask
- In the ClubTitan app: Club → Settings → Profile → Delete account, then Request deletion.
- On the web: sign in at clubtitan.com/app and choose Settings → Profile → Delete account, then Request deletion.
- By email, without the app or a sign-in: write to privacy@clubtitan.com from the address you sign in with, and say you want your account deleted.
What happens
Removed after the ClubTitan team reviews it. We’ll confirm by email within 30 days. Payments and safeguarding records stay, anonymised, as the law requires.
What is deleted
Account data is deleted when you delete your account, except the minimum we must keep to meet legal obligations. We also have our payment providers delete the customer record they hold for you at each club: Stripe, with any saved cards, and GoCardless, with your bank details, after cancelling any Direct Debit still set up. Each keeps its own records of past payments, refunds and disputes, which it must hold to prevent fraud and meet the law.
What is kept, and for how long
- Payment records: kept for 6 years with your name taken off, because accounting law requires it.
- Safeguarding concerns and reported messages: not deleted automatically. They are kept under the club’s safeguarding policy, as its welfare officer directs.
- Records of administrative actions: 6 years.
- Backups: rolling, encrypted copies; a deleted item can stay in them for up to 36 days.
The privacy notice says what we hold and how long each kind is kept.