Fees schedule
This page is every fee on ClubTitan, in plain numbers. It forms part of the club terms. The core platform is free; ClubTitan is funded by a small fee on payments and by optional extras a club can turn on and off. Prices are [subject to change with at least 30 days' notice to clubs].
The platform fee: 0.6%
Our fee is 0.6% of each payment made through the platform — collected automatically as part of the transaction, calculated on the net amount after any discounts or credits. There is no subscription and no other charge for the core platform.
Refunds: we never profit from one
- Our 0.6% is returned on every refund — in full for a full refund, proportionally for a partial one.
- The payment provider's fee is not returned — Stripe and GoCardless keep their processing fee on a refunded payment; that is their pricing, not ours.
- The club chooses who carries that cost, per refund: a full refund (the club absorbs the provider's fee) or a refund net of the provider's fee (the member carries it). The club's refund policy is shown to members before they pay.
The payment providers' own fees
Payments run through the club's own account with the provider, so the provider's published UK pricing applies and is charged by them, not by us. As a guide [approximate — the provider's current published pricing applies; to be confirmed before launch]:
| Method | Provider | Typical fee |
|---|---|---|
| Card (incl. Apple/Google Pay) | Stripe | ~1.5% + 20p (standard UK consumer cards) |
| Bacs Direct Debit | Stripe | ~1% + 20p, capped at £4 |
| Direct Debit | GoCardless | ~1% + 20p, capped at £4 |
| Pay by bank (Instant Bank Pay) | GoCardless | ~1% + 20p [to be confirmed] |
| Processing a refund | GoCardless | ~50p per refund [to be confirmed] |
Clubs that connect their own Stripe account keep whatever rate they've agreed with Stripe — including charity rates where Stripe grants them.
Optional extras
- Premium website — £14.99/month, and free for any club taking £2,000 or more a month in payments through the platform. Turn it off any time.
- Custom domain— the club buys its domain directly from the registrar at the registrar's price; we never mark it up, and there is no fee to take the domain elsewhere.
- Storage+ — every club gets 2GB of media storage free; Storage+ is 20GB for £2.99/month, and is included in the premium website tier.
- Premium AI features — priced per feature at cost plus a margin, always shown before you turn one on [prices to be confirmed at launch]. Core-essential AI is included free, and a club that brings its own AI provider key pays nothing for its usage.
- WhatsApp messaging — included with a fair-usage allowance; heavy volume beyond it is metered transparently [allowance and rate to be confirmed at launch].
- Facility and court bookings — a small per-booking fee (paid by the hirer by default; the club can choose to absorb it) rather than a subscription [amount to be confirmed at launch].
Fundraising and shop
- Compliant fundraising formats and the club shop run on a revenue share, shown plainly before the club turns them on. In the platform-run Titan Draw, the club's share is always at least 65% — a floor enforced in our systems, not just promised here.
- ClubTitan never takes a percentage of a society lottery's proceeds — a club's registered lottery is the club's, and we are software only.
- Unclaimed prize value returns to the club's funds, never to us.
Switching clubs: the transition price promise
A club migrating from another provider won't pay more than it does now during the transition: our recurring fees are waived until the old provider's equivalent charges stop, and only payments actually flowing through ClubTitan carry the 0.6%.
VAT and changes
VAT treatment of our fees: [to be confirmed before launch]. Where prices change, existing clubs get at least 30 days' notice before a change applies to them, and anything a club has already paid for is honoured. This draft was last updated in July 2026.