Fees and terms
This page is every fee on ClubTitan, in plain numbers, and how and when a club is billed. It forms part of the club terms. The core platform is free; ClubTitan is funded by a small fee on payments and by optional extras a club can turn on and off.
The platform fee: a standard rate of 0.72%
Our standard fee is 0.72% of each payment made through the platform — collected automatically as part of the transaction, calculated on the net amount after any discounts or credits. There is no subscription and no other charge for the core platform.
Refunds: we never profit from one
- Our fee is returned on every refund — in full for a full refund, proportionally for a partial one.
- The payment provider's fee is not returned — Stripe and GoCardless keep their processing fee on a refunded payment; that is their pricing, not ours.
- The club chooses who carries that cost, per refund: a full refund (the club absorbs the provider's fee) or a refund net of the provider's fee (the member carries it). The club's refund policy is shown to members before they pay.
- No separate refund charge on cards — Stripe does not levy a fee to process a refund; it simply keeps the original processing fee (above). GoCardless applies its own per-refund fee, at cost, shown in the table below.
The payment providers' own fees
Payments run through the club's own account with the provider, so the provider's published UK pricing applies and is charged by them, not by us. As a guide (approximate — the provider's current published pricing always applies):
| Method | Provider | Typical fee |
|---|---|---|
| Card (incl. Apple/Google Pay) | Stripe | ~1.5% + 20p (standard UK consumer cards) |
| Bacs Direct Debit | Stripe | ~1%, at least 20p, capped at £4 |
| Direct Debit | GoCardless | ~1% + 20p, capped at £4, plus VAT |
| Pay by bank | Stripe | 0.5% + 20p, capped at £5 |
| Pay by bank (Instant Bank Pay) | GoCardless | 1% + 20p, capped at £4, plus VAT |
| Processing a refund | GoCardless | the provider's per-refund fee, at cost |
GoCardless adds VAT to its fee; a club registered for VAT can reclaim it.
Clubs that connect their own Stripe account keep whatever rate they've agreed with Stripe — including charity rates where Stripe grants them.
Optional extras
- Premium website — £14.99 a month. It is free in any 12-month period in which the club takes £36,000 or more in payments through ClubTitan, or declares that it will (below). Turn it off any time.
- Custom domain — the club buys its domain directly from the registrar at the registrar's price; we never mark it up, and there is no fee to take the domain elsewhere.
- Photo and video space — Every club gets free photo and video space sized to its membership, never less than 3 GB (20 GB with the premium website). Each 10 GB more, or part of 10 GB, is £9.99 a year or £1.99 a month; the club chooses. A club with no payment method stops adding photos and videos when its free space is full.
- AI features — Every club gets £5 of AI use included in its first 30 days. After that, AI use is included only for a club in a £36,000 year (below), at £3 a month.
- More AI — A club can choose an AI cap of £5, £10 or £20 a month on top of the included amount. AI used beyond the included amount is billed at its cost plus 50% and stops when its cost reaches the cap, so a £10 cap adds at most £15 to an invoice. There is no cap, and no AI is billed, until the club chooses one.
- Your own AI key — a club that brings its own AI provider key pays nothing to ClubTitan for its usage.
- WhatsApp messaging — Off until a club switches it on in Billing, then charged at Meta’s rate plus 25% — about 2p a message. A club taking £36,000 or more a year through ClubTitan has £3 of messages a month included, and £5 from £100,000.
- Facility hire and camps carry a booking fee of 50p a booking, just 30p on bookings under £15, paid by the club from its price; bookers never pay extra.
When the premium website is free
- The premium website is free in a club's 12-month period if the club takes £36,000 or more through ClubTitan in that period. The period starts in the month the club joined ClubTitan and runs for a year at a time.
- A club can declare that it expects to take £36,000 in the period. While it is declared, the website is free and £14.99 a month builds up. If the club does not reach £36,000 by the end of the period, what built up is billed, and a person at ClubTitan approves that bill first.
- If a declared club takes less than £1,000 through ClubTitan in each of two months in a row, we tell the club, and £14.99 a month is charged from the next month until a month is back at £1,000 or more. Included AI stops while that charge runs.
- ClubTitan may also decide that a declared club is not on course to reach £36,000. We tell the club first, and £14.99 a month is then charged from the next month. A club that thinks this is wrong can query it with ClubTitan.
- A club that has not declared pays £14.99 a month while the website is on.
- If a club reaches £36,000 in the period after all, every website and AI charge it paid for that period is refunded within 30 days of the period's end.
How ClubTitan bills a club
- The premium website and an AI cap can only be switched on once the club has set up a Direct Debit or a card to pay ClubTitan.
- When a club takes out the premium website by paying, the first month's £14.99 is taken when the website builder unlocks, then the same amount on that date each month while the website is on.
- A club can turn the premium website off at any time: the month it has already paid for runs to its end, the rest of that month is not refunded, and nothing more is charged.
- Everything else is billed after the month it was used in, on one invoice. The platform fee is never on an invoice: it was taken when each payment was made.
- A month that comes to less than £5 is not invoiced on its own: it is carried forward and added to the next month. A carried amount is invoiced in its third month once it reaches £1; under £1 it keeps carrying until it does.
- An invoice is collected automatically from the club's Direct Debit or card when it is issued. An invoice the club pays itself is due 30 days after it is issued.
- A club can query any invoice from its Billing page, and a person at ClubTitan answers.
If an invoice is not paid
- Counted from the day the invoice was due: from day 7, AI use beyond the included amount stops, and the included amount carries on.
- On day 15, we remind the club what will change on day 30.
- From day 30, the club's website shows the free layout instead of the premium one. Nothing on it is deleted.
- From day 90, a person at ClubTitan decides what happens next. Nothing further happens automatically.
- Everything paused comes back as soon as the payment reaches us.
- Nothing else changes while an invoice is unpaid: members, their records, payments to the club, messages and the club's data export work exactly as before.
- We do not charge interest or fixed late-payment sums on a late invoice.
- If a ClubTitan invoice is still unpaid 30 days after we issue it, we may collect it by adding the amount owed to our fee on the next payment your club receives through ClubTitan that can cover it, or, if it is larger than that payment, by adding part of it to our fee on payments of £10 or more until it is paid. Your statement shows each amount as a recovered invoice. If one of those payments is refunded later, the recovered amount is not refunded, because it paid your invoice.
Fundraising and shop
- Compliant fundraising formats and the club shop run on a revenue share, collected as part of each transaction and shown plainly before the club turns them on. The current rates: Spot-the-Ball 15% · 50/50 draws 15% · shop 4%. In the platform-run Titan Draw the club keeps 70%, and its share is always at least 65% — a floor enforced in our systems, not just promised here.
- A 50/50 is genuinely 50/50 — our fee comes off first, and everything that remains is split equally: the winner and the club take home the same amount. The split is stated on every draw page before anyone enters.
- ClubTitan never takes a percentage of a society lottery's proceeds — a club's registered lottery is the club's, and we are software only.
- Unclaimed prize value returns to the club's funds, never to us.
Switching clubs: the transition price promise
A club migrating from another provider won't pay more than it does now during the transition: our recurring fees are waived until the old provider's equivalent charges stop, and only payments actually flowing through ClubTitan carry the platform fee. To make the promise measurable, the club shares its old provider's charges (transaction rate and any monthly fee) when it migrates — that's how we track the real savings the switch is making.
Where a club chooses the optional white-glove migration (we do the work), the fee is £299 for a club with fewer than 300 members and £449 for a club with 300 members or more. It is not invoiced up front: it is collected from those savings as money flows, by adding 0.50% to the platform fee — so a club repaying its migration fee pays 1.22% of each payment rather than the standard 0.72%. The addition stops automatically the moment the fee is covered, and in any case after 12 months, when any remainder is invoiced. Self-serve migration is free.
Changes to prices
We give clubs at least 30 days' notice before a price on this page goes up, and anything a club has already paid for is honoured.
VAT
Our prices are the whole price. If ClubTitan registers for VAT, the prices on this page will not go up because of it.
Last updated October 2026.